Frequently Asked Questions

Where are we located?

We are located in Miami, FL.

We primarily operate as an online fashion store, which means you may shop with us from anywhere with an internet connection. We don't have a physical store location at the moment.

How do I contact customer service?

Please contact us through our Contact page.

How do I make a return?

If you're not satisfied with your purchase, you can return it within 30 days of receiving the order for a refund. While shipping is free, returns require a 10% restocking fee. Please make sure the items are unworn, unaltered, and in original condition with any and all tags attached (if applicable). For more details, please refer to our Returns Policy.

To start a return, please follow this link and select the order you would like to return.

How are shipping and deliveries managed?

Merchandise manufacturing and shipping are provided by 3rd party services. Some products are manufactured outside of the United States. Delivery times as well as shipping costs may vary depending on where a product is manufactured and the address where your product is being delivered.

How is Shipping Calculated?

Shipping costs vary by manufacturer, package weight, and the delivery destination address. These costs are managed by 3rd party vendors and are not set by NGM Style. All orders over $200 ship for free to all countries and territories.

What payment methods do you accept?

We accept the following forms of payment for a seamless and secure checkout experience:

  • Major credit and debit cards
  • Apple Pay, Google Pay, Meta Pay, Amazon Pay, and Shop Pay